The short version: PRO payments come with a 7-day money-back guarantee. Contact us within 7 days of the payment for a full refund, even if you have already used CamCue. You can cancel your subscription at any time.
1. Digital product purchases
CamCue offers 3-day, weekly, and monthly PRO subscriptions. Our 7-day money-back guarantee applies to subscription payments, including renewals, whether or not you have downloaded or used the app.
2. 7-day money-back guarantee
Email us within 7 days of the payment to request a full refund to the original payment method. We will verify the payment and process your refund. A refund can end PRO access associated with that payment. Any remaining paid access depends on other valid payments on your account; otherwise the account returns to Free. Canceling a subscription stops future renewals; it does not automatically request a refund. Manage cancellation in the app’s account settings. Signing out or uninstalling CamCue does not cancel billing, and deleting an account is not a refund request.
3. Problems we will make right
Please contact us if:
- you were charged more than once for the same purchase;
- payment succeeded but PRO did not activate on the account used for checkout;
- the app is materially different from the description provided at purchase;
- a verified technical defect prevents reasonable use on a supported system and we cannot provide a fix or practical workaround; or
- applicable consumer law requires a refund or another remedy.
For technical problems, we may ask for reasonable diagnostic information and offer troubleshooting, a replacement download, or a fix. Troubleshooting is not a condition of the 7-day money-back guarantee. This does not reduce any mandatory legal remedy available to you.
4. EU, EEA, and UK consumers
Depending on the applicable rules, consumers may have a 14-day right to withdraw from a distance contract. The rules differ for digital content and ongoing services. Downloading the free app or starting to use PRO does not, by itself, mean that you have waived a statutory right. Any exception requires the conditions imposed by applicable law, including any required express consent and acknowledgment. Our 7-day guarantee is additional to your statutory rights and does not shorten them. Your rights for faulty or misdescribed digital content or services remain unaffected.
5. How to request a refund
Email support@camcue.app with the email address used for checkout, your Stripe receipt or transaction identifier, the purchase date, and the payment you want refunded. An explanation is welcome but is not required for the 7-day guarantee. Please do not send full card details or other sensitive payment information.
6. Processing
Approved refunds are returned to the original payment method through Stripe. We will submit the refund promptly, but your bank or payment provider controls how long it takes to appear on your statement. PRO access associated with a fully refunded payment ends; other valid paid periods are handled separately. The Free plan remains available unless you delete your account.
7. Mandatory rights
Nothing in this policy excludes or limits consumer rights that cannot be waived under the laws that apply to you. Where this policy conflicts with a mandatory right, the mandatory right takes priority.